Last updated: 6 November 2026

We want you to be happy with every product you buy from Plastico Traders. This policy explains how returns, replacements and refunds work for orders placed on our website.

1. Check your order at delivery

Please check your product at the spot, at the time of delivery, in front of the delivery rider.

  • If the product is damaged, wrong or not the same product you ordered, return it to the rider right then. This costs you nothing, and we will replace it at no cost to you.
  • Once you accept the delivery, we cannot accept any claim later that the item was damaged or wrong.
  • If you need help while checking your order, call or WhatsApp us at +92 334 7374714.

2. Returns within 50 days

If you change your mind, you can return an item within 50 days from the date of delivery, as long as:

  • The item is unused and has not been installed or fitted.
  • It is in its original packing or box.
  • All parts, fittings, accessories and manuals are included.
  • You have your order number as proof of purchase.

3. Items that cannot be returned

For safety and hygiene reasons, we cannot accept returns of:

  • Pipes that have been cut to size.
  • Custom orders (items made or ordered specially for you).
  • Items that have been installed or fitted.
  • Used sanitary items.

If one of these items is damaged or wrong when it is delivered, you can still return it to the rider at delivery, as explained in section 1.

4. How to return an item

  1. Contact us on WhatsApp at +92 334 7374714 or call +92 61 4510623 within 50 days of delivery. Tell us your order number and the reason for the return.
  2. We will confirm your return and tell you how to send the item back.
  3. Pack the item securely in its original box with all parts.
  4. Send the item to our store: Old Green Market Road, Chowk Shaheedan, Multan 60000, Pakistan.

5. Return delivery charges

  • Damaged or wrong item returned to the rider at delivery: no cost to you.
  • Returns within 50 days (section 2): the customer pays the return delivery charge.

6. Inspection and refunds

  • When we receive your return, we inspect the item to make sure it meets the conditions in section 2.
  • If the return is approved, we process your refund within 7 working days of receiving the return.
  • Refunds are paid by bank transfer, JazzCash or Easypaisa, or as store credit if you prefer. For Cash on Delivery orders, we will ask for your bank account or wallet details when we approve the refund.
  • If the returned item is used, damaged or has missing parts, we cannot accept the return. We will contact you to explain.

7. Contact us

For any question about returns or refunds, contact us:

See also our Shipping & Delivery Policy and Terms and Conditions.